Sajgani Mango Orchard — Privacy Policy

1. Information we collect

• Personal & contact details: your name, mobile number, email address, billing address, and recipient delivery address.
• Tree adoption & order records: details of your selected tree adoption tier, plot/tree reference, order IDs, and personalized names requested for tree naming plaques.
• Payment & transaction details: payment confirmation status and transaction reference numbers. (Note: sensitive payment credentials, including card details, UPI IDs, or net-banking data, are handled directly by certified, PCI-DSS compliant third-party payment gateways; we do not store your bank or card details on our servers.)
• Technical & usage data: IP address, browser type, device information, and standard operational cookies required for website functionality and session stability.

2. How we use your information

• Order fulfillment & shipping: to deliver mango consignments to the correct destination during the harvest season and dispatch real-time courier tracking updates.
• Orchard communications: to share periodic updates regarding orchard lifecycle stages, flowering progress, fruit maturation, and harvest scheduling.
• Customer support: to assist with logistics inquiries, delivery window coordination, and transit claim verifications.
• Statutory compliance: to maintain standard accounting, invoicing, and legal transaction records.

3. Third-party data sharing

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your information is shared strictly on a need-to-know basis with:

• Logistics & courier partners: name, physical shipping address, and contact number solely to enable parcel dispatch and door-to-door delivery.
• Payment service providers: to process transactions securely.
• Legal & regulatory authorities: exclusively when mandated by Indian statutory obligations, legal proceedings, or authorized law enforcement requests.

4. Data security & storage

• We implement standard administrative and technical safeguards to prevent unauthorized access, loss, or misuse of your personal data.
• Internal access to customer information is strictly restricted to personnel involved in order dispatch, farm management communications, and customer support.

5. Your rights

Under applicable Indian data protection frameworks, you have the following rights regarding your personal information:

• Right to access & rectify: you may request access to the personal data we maintain about you and request corrections to inaccurate contact or delivery details.
• Right to erasure / consent withdrawal: you may withdraw your consent for processing or request account deletion, subject to statutory retention requirements for financial and tax records.

6. Cookies policy

• We use essential session cookies to preserve your browsing session and preferences.
• You may modify your browser settings to decline cookies; however, certain interactive features of the website may not function optimally as a result.

7. Children's privacy

Our platform and adoption programs are intended for use by adults aged 18 and older. We do not knowingly solicit or collect personal information from minors.

8. Grievance redressal officer

In accordance with the Information Technology Act and the DPDP Act rules, inquiries or complaints regarding the processing of your data may be directed to our designated Grievance Officer:

Name / Title:

Mahesh Kadam

Email:

sajganimangoorchard@gmail.com

Contact number:

+91 8010017921

Postal address:

[Sajgani Mango Orchard, Morwad, Latur District, Maharashtra, India]

9. Policy amendments

We may update this Privacy Policy periodically to reflect operational changes or statutory amendments. Updates will be published directly on this page with the latest revision date indicated at the top.